Last updated: 8 October 2026

1. Our Commitment

At Lennox Trent Ltd, we believe everyone should be treated with fairness, dignity and respect.

We are committed to providing an inclusive environment in which people feel welcome, valued and able to access information about our business and services.

We recognise that individuals have different abilities, circumstances, experiences and communication requirements.

Our aim is to ensure that these differences do not create unnecessary barriers to accessing our website or engaging with our business.

2. Equality and Non-Discrimination

Lennox Trent Ltd supports the principles of equality, diversity and inclusion.

We do not tolerate unlawful discrimination, harassment or unfair treatment on the grounds of disability, age, race, colour, nationality, ethnic origin, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marriage or civil partnership, or other characteristics protected under applicable law.

We are committed to promoting respectful and professional interactions with clients, prospective clients, business partners and visitors.

3. Website Accessibility

We aim to make our website straightforward to navigate, easy to understand and accessible to as many people as reasonably possible.

When developing and maintaining our website, we seek to consider accessibility features such as:

• Clear and understandable written content

• Logical page structures and headings

• Readable text and appropriate colour contrast

• Compatibility with commonly used browsers and devices

• Keyboard navigation where supported

• Accessibility for users of assistive technologies

• Straightforward contact and enquiry processes

We recognise that accessibility is an ongoing process and that improvements may be required as technologies, standards and user needs develop.

We have not formally certified the website as meeting a particular Web Content Accessibility Guidelines (WCAG) conformance level.

4. Supporting People with Disabilities

We recognise that some individuals may require alternative ways of communicating or accessing information.

Where reasonable and practicable, we will consider adjustments to help people engage with us.

This may include providing information in a clearer or alternative format, allowing additional time for communications or using another suitable method of contact.

We encourage anyone experiencing accessibility difficulties to contact us so that we can consider an appropriate solution.

5. Inclusive Communication

We aim to communicate in a professional, respectful and inclusive manner.

We recognise that visitors may have different levels of technical knowledge, language proficiency or familiarity with our services.

Where practical, we seek to explain information clearly and avoid unnecessary complexity.

We welcome constructive feedback about ways to improve the accessibility and clarity of our communications.

6. Reporting Accessibility Problems

If you experience difficulties using our website, accessing information or submitting an enquiry, please let us know.

When reporting a problem, it would be helpful to explain which page or feature was affected and the nature of the difficulty.

We will review accessibility concerns and consider reasonable steps to resolve them.

You can contact us through the website or write to our registered office.

7. Continuous Improvement

We recognise that creating an accessible and inclusive experience is an ongoing responsibility.

We will periodically review our website, communications and practices to identify reasonable opportunities for improvement.

We also welcome suggestions from visitors and service users about how we can make our website and services more accessible.

8. Relevant Legislation

Our approach to disability, equality and accessibility is informed by applicable UK legislation, including the Equality Act 2010.

We recognise our responsibility to consider reasonable adjustments for disabled people where required by law.

9. Contact Us

For accessibility enquiries, requests for reasonable adjustments or feedback about inclusivity, please contact:

Lennox Trent Ltd
Soloman House, Belgrave Court
Fulwood, Preston
England, PR2 9PL

Email: info@taxexpert.co.uk

Website: https://lennoxtrent.co.uk

We will make reasonable efforts to respond to accessibility-related requests and concerns promptly and respectfully.