1. Who We Are

Welcome to Lennox Trent Ltd. We are committed to respecting your privacy and protecting any personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through our online enquiry form.

Our company details are:

Company name: Lennox Trent Ltd
Company registration number: 07594473
Registered in: England and Wales
Registered office: Soloman House, Belgrave Court, Fulwood, Preston, England, PR2 9PL
Website: https://lennoxtrent.co.uk

Lennox Trent Ltd is the data controller responsible for the personal information collected through this website.

For privacy-related enquiries, please contact us using the contact form on our website or by writing to our registered office.

2. Information We Collect

We collect personal information when you voluntarily submit an enquiry through our website.

Depending on the information you provide, this may include:

• Your full name

• Your email address

• Your telephone number

• Information about your business, services or requirements

• Any additional information included in your enquiry

We may also collect limited technical information automatically when you access our website, such as your IP address, browser type, device information and basic website activity where this is recorded by our hosting or security systems.

We do not offer public user accounts, registration facilities or commenting functionality on our website.

We ask that you avoid submitting unnecessary sensitive personal information through our enquiry form.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

• Responding to enquiries submitted through our website

• Providing information about our services

• Communicating with prospective clients and business contacts

• Arranging discussions or consultations where requested

• Following up on enquiries where reasonably necessary

• Maintaining the security and effective operation of our website

• Complying with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described in this policy without an appropriate lawful basis.

Submitting an enquiry does not automatically subscribe you to a marketing mailing list.

4. Our Legal Basis for Processing Information

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The lawful bases we may rely upon include:

Legitimate interests: We have a legitimate business interest in receiving enquiries, responding to potential customers, maintaining appropriate business correspondence and operating a secure website. We consider these interests alongside your rights and freedoms.

Steps before entering into a contract: Where you contact us about obtaining services, we may process your information to take steps at your request before entering into an agreement.

Legal obligations: We may retain or disclose certain information where required to comply with applicable laws or regulatory requirements.

Consent: Where we specifically request your consent for optional activities, such as certain marketing communications or non-essential cookies, we will process the relevant information on that basis where applicable. You may withdraw your consent at any time.

5. Contact and Enquiry Forms

When you complete and submit a contact form, the information you provide is transmitted to us so that we can review and respond to your enquiry.

Your information may be delivered to our authorised representatives by email or through the systems used to manage website enquiries.

We may retain your enquiry and subsequent correspondence for a reasonable period to maintain business records, answer follow-up questions and manage potential client relationships.

Submission of an enquiry does not create a contractual relationship or guarantee that we will provide services.

6. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

For general enquiries that do not result in an ongoing business relationship, we will normally retain the information for up to 12 months after our last meaningful communication, unless a longer period is justified.

Where an enquiry develops into a business relationship, information may be retained for longer in accordance with our contractual, legal and record-keeping obligations.

Technical and security records may be retained for different periods depending on the systems involved and the legitimate purposes for which they are maintained.

When personal information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

7. Sharing Your Information

We do not sell personal information to third parties.

We may share information with trusted service providers where necessary for the operation of our website and business. These may include:

• Website hosting and maintenance providers

• Email delivery and communication service providers

• IT and website security providers

• Professional advisers where reasonably necessary

• Regulatory authorities or other organisations where disclosure is required by law

Where external service providers process personal data on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

We restrict access to personal information to those who reasonably require it for an authorised purpose.

8. International Data Transfers

Some of the third-party services used to operate our website and business communications may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection legislation.

This may include relying on UK adequacy regulations or appropriate contractual safeguards, including relevant international data transfer agreements.

You may contact us for further information about applicable safeguards.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to support its operation, security and functionality.

Cookies are small text files that websites may store on your device.

Essential cookies

These may be required to enable core website functionality, maintain security, prevent spam or support the submission of enquiry forms.

Analytics and optional cookies

If we use analytics, advertising or other non-essential technologies, we will provide appropriate information about their use and obtain consent where required by applicable law.

You can manage or delete cookies using your browser settings.

Disabling certain cookies may affect the functionality of parts of our website.

We do not use cookies for public user account logins or website commenting facilities, as these features are not offered to visitors.

10. External Websites and Embedded Content

Our website may contain links to external websites or content provided by third parties.

These websites operate independently and may have their own privacy policies, terms and data collection practices.

If we display embedded content, such as videos or social media features, the relevant third-party provider may collect technical or usage information when you interact with that content.

We encourage visitors to review the privacy policies of external websites before providing any personal information.

Lennox Trent Ltd is not responsible for the privacy practices or content of websites operated by third parties.

11. Protecting Your Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, disclosure or alteration.

These measures may include secure website connections, access restrictions, security controls and appropriate management of business communications.

Although we take data protection seriously, no method of transmitting information over the internet can be guaranteed to be completely secure.

We therefore encourage visitors not to submit unnecessary confidential or sensitive information through general enquiry forms.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the following rights, depending on the circumstances:

• Right of access: To request a copy of personal information we hold about you.

• Right to rectification: To request correction of inaccurate or incomplete information.

• Right to erasure: To request deletion of your personal information where the relevant legal conditions are met.

• Right to restriction: To request that we restrict the processing of your information in certain circumstances.

• Right to data portability: To receive certain personal information in a portable format where applicable.

• Right to withdraw consent: To withdraw consent where processing relies upon it.

Right to object: You have the right to object to processing based on our legitimate interests in certain circumstances. You also have the right to object to the use of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us through our website or by writing to our registered office.

We may request reasonable information to verify your identity before responding to a request.

13. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us so that we can investigate and attempt to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

ICO website: https://ico.org.uk

14. Children’s Privacy

Our website and services are intended primarily for adults and businesses.

We do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information has been submitted by a child in circumstances where its collection is inappropriate, we will take reasonable steps to address the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation, business practices or the operation of our website.

Any revised version will be published on this page with an updated date.

We encourage visitors to review this policy from time to time.

16. Contact Us

For questions about this Privacy Policy, the information we hold or your data protection rights, please contact:

Lennox Trent Ltd
Soloman House, Belgrave Court
Fulwood, Preston
England, PR2 9PL

Email: info@taxexpert.co.uk

Website: https://lennoxtrent.co.uk